Automation Builds Trust & Improves Workers’ Comp Claim Outcomes
Workers’ compensation customers entrust their carrier to both take care of their injured employee and protect their company from financial harm.
Each claim is unique, and workers’ comp claims adjusters often feel like they are expected to be jugglers or even magicians.
Service is the foundation of the claim process, spanning the core services a carrier provides to all customers, plus any specialized services purchased.
Compliance is paramount and complicated with workers’ compensation in the U.S. governed by state regulations that vary across a myriad of dimensions, from the timing of payments to communications.
Expense management matters, with adjusters following medical cost containment and modified duty programs. Litigated claims cost four times more and can take twice as long to resolve, with almost triple the number of lost time days.