Automation Enables Instantaneous Disbursal Of Flight Delay Insurance Claims

The wave of emerging technologies like automation, RPA, AI, ML, blockchain, wearables and others have impacted businesses including travel insurance. The space of insurance has commoditised and the new age born-in-the-cloud insurance companies are leveraging technology to enter into new areas. These companies are empowered by technology tools to provide seamless and superior service experience.

Flight delay is one such area, especially during the winter season, due to fog related reasons or in the rainy season. There are insurance companies, who are providing flight delay insurance and disbursing claims proactively even before these are filed for.Digit General Insurance (DGI) offers domestic flight delay insurance. In the business mix, the travel insurance contributes 39 per cent, which is the second biggest LoB for DGI. The claims process is automated and simplified. For instance, in case the flight gets delayed by 60 minutes, DGI informs the customer proactively.