Technology Brings New Life to Claims

Since its inception in the early 1900s, the workers’ compensation system has shown the most resiliency among state-designed benefit programs. It has largely gone unchanged, although the financing arrangements and claim tools have continued to evolve, and it will survive the current crisis. As the country struggles with terrorist reinsurance or a legislative backstop, the system cannot lose sight of the single constant factor that has maintained the viability of this nearly century-old institution: the adjusters, those claim and medical professionals who make up the heart of the system. The effort to make workers’ compensation an attractive career choice, and also make the job more satisfying in order to retain qualified adjusters, needs to be a primary focus of all insurers.